Modalities of withdrawal

(artt. 52 e ss. cod cons.)

N.B.: Customers who purchase with VAT cannot exercise the right of withdrawal.

This right is reserved exclusively to natural persons, so it cannot be exercised by legal persons and natural persons acting for purposes related to the professional activity carried out.

✓ The customer will have 14 (fourteen) days to express his intention to withdraw, without. and without having to state the reasons. This period shall run from the date on which the consumer or a third party, other than the carrier and designated by the customer, acquires physical possession of the goods or:

1) in the case of multiple goods ordered by the consumer by a single order and delivered separately, on the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last good;

2) in the case of delivery of goods consisting of multiple lots or pieces, from the day on which the consumer or a third party, other than the carrier and designated by the consumer, acquires physical possession of the last lot or piece.

✓ The customer must notify us by sending an e-mail to or by registered mail to/r to be sent

✓ the following information shall be traceable in the text of that communication:

  1. a) name and surname of customer
  2. b) address
  3. c) reference to the transport document number
  4. d) the will to withdraw from the purchase
  5. e) description of the goods returned and the amount paid.

✓ The customer must return the goods/s/s received/s to the address of Fido S.r.l. located at via del Ferroviere, 1 – 35020 – Casalserugo (PD) within 14 days from the date on which he communicated his decision to withdraw from the contract. For the expiration of the term, the goods are returned at the time of delivery to the accepting post office or to the forwarder.

The costs of returning the/the goods/s are borne by the customer. Fido S.r.l. offers the customer the possibility to use the freight forwarder with special rates.

✓ The shipment is under the complete responsibility of the customer until the confirmation of receipt in our warehouse. Fido S.r.l. is not liable in any way for theft/loss/damage of the goods to be returned.

The substantial integrity of the goods to be returned is an essential condition for the exercise of the right of withdrawal. In order to exercise the right of withdrawal it is necessary that the goods to be returned are in perfect condition, unused, substantially intact, with the original seals and labels not removed and provided with the original casings; it must keep the instructions, documents, accessories together with the original packaging in perfect condition. The product shall be clean, free from stains or bumps and shall not show any damage, defects, imperfections and/or modifications.

✓ In the event that the lack of the condition of integrity of the returned goods is detected, the right of withdrawal is totally forfeited. Fido S.r.l. will return to the customer the goods/s/s purchased/ i charging the same shipping costs incurred for the new shipment.

If the returned goods have been damaged during transport, Fido S.r.l. will promptly notify the customer (2 working days from the date of receipt c/ o our headquarters) to allow him to make a timely complaint against the courier of his choice and obtain reimbursement of the value of the property (if insured). In this case, the product will be made available to the customer for its return and at the same time the request for withdrawal will be cancelled, since Fido S.r.l. can no longer dispose of the product.

Upon receipt of the goods, checked that the same is intact, complete with all its parts, with the original packaging completely intact and without any damage, Fido S.r.l. will refund to the customer the amount paid, including the amounts paid as a deposit.

The refund of the price of the product/s/s for which the customer has exercised the right of withdrawal will be free of charge, as soon as possible in any case within fourteen days from the date on which the seller became aware of the exercise of the right of withdrawal by the customer. The sums are refunded on time if they are actually returned, shipped or re-credited with currency not later than the expiry of the previously indicated deadline.

✓ The refund will be made as follows:

– credit to the current account in case of payment by bank transfer or cash on delivery.

– reversal of the transaction in case of payment by credit card.

– other method agreed and confirmed with the customer.

✓ Where the price of the goods covered by the contract referred to in this Title is covered in whole or in part by a credit granted to the consumer, by the trader or by a third party under an agreement between the trader and the consumer, the credit agreement shall be automatically terminated without penalty if the consumer exercises the right of withdrawal in accordance with the provisions of this Article.

The trader shall be obliged to inform the third party granting the credit of the fact that the consumer has exercised his right of withdrawal.

Any sums paid by the third party who has granted the credit for payment of the goods until he becomes aware that the consumer has exercised his right of withdrawal shall be reimbursed to the third party by the trader, without any penalty, subject to the payment of legal interest accrued.

For more information you can consult the law available on the website of the Ministry of Economic Development.