Welcome to the assistance section of Fido Stairclimber

Fido is an electric stiarclimber designed for everyday life. It allows you to carry loads on the floor and especially up the stairs.

It’s ideal for shopping, pellets, tool boxes, small appliances and all the items that, more or less frequently, happen to have to transport in the apartment.

Fido combines the typical mechanisms of professional saliscale: the handling by two groups of three wheels and the handling by tracks. In this way, the device is not only agile and efficient, but also durable and able to withstand significant loads.


Just to everyone!
It’s useful for the elderly who struggle to carry their groceries up the stairs, or the professionals who have to reach their customers’ apartments with their toolboxes.

Of course.
Può essere acquistato separatamente come accessorio il borsone in tessuto rinforzato.
This tailor-made duffel bag is equipped with safeties and attachments that allow a firm grip to the cart.

Fido is very easy to use but some tricks will help you to completely reset the fatigue.
In particular, you should stretch the adjustable handle and assume an upright posture.
For the rest, all you have to do is keep the cart in a slightly inclined position, bring it closer to the step and press the command UP o DOWN directly on the handlebar. Remember: if you are struggling to do these operations, you are not using it properly.

Fido is the result of a very precise design work, which has reduced the dimensions of the stairclimber to the maximum. Fido is slender, handy and passes everywhere.

Whether your step has a sharp edge or is rounded, our trolley climbs on all kinds of steps.

The wheels and tracks are covered with an anti-mark rubber.
There is no risk that they can ruin floors or even stairs.

Fido produces sounds below the threshold of “noise”.
It does not go beyond 70 decibels, which corresponds to a slight buzz.
However, if you live in an apartment building, we recommend that you do not use it at night and generally, during quiet hours, you are prohibited from making noises from 22:00 to 7:00 and from 14:00 to 16:00 on weekdays.
As for public holidays and weekends, the hours of silence may vary depending on the condominium regulations and local regulations. Ultimately FIDO Stairclimber is not noisy but not… totally silent.

Fido can withstand a maximum load of 30 kg (Mate 30 and Mate 30 Plus) and 20 kg (Standard version), which is equivalent to a medium-small appliance, a very abundant expense, a large batch of pellets. In short, it is more than enough to meet the needs of everyday (and not only).
Not bad for a device that, for its part, weighs only 10 kg.

Fido is powered by a 24 volt lithium battery (Mate 30 and Mate 30 Plus) and 12 volts (Standard version).
So it can cover up to 35/40 floors (Mate 30 and Mate 30 Plus version) and 8/10 floors (Standard version) with a single charge.

Of course.
Our service consists of two phases.
The first involves a telephone contact, during which we become aware of the problem and provide the customer with indications for a resolution independently, where possible.
If the result is negative, the customer can send the device to our headquarters, where qualified workers proceed to repair.

Obviously yes.
Fido is covered by a warranty of TWO YEARS, one year on consumable parts (battery, tracks and wheels).
If the damage is caused by malfunction, the shipping costs are borne by us. Otherwise, I am charged to the customer.

Fido is made in Italy.
To be precise, it is assembled and tested at our headquarters in Casalserugo, in the province of Padua.

You can call the number +39 049 688 2673
We’ll answer all your questions about Fido.
Alternatively you can leave us a message by filling in this form.